VJ Starr was born in Boston, Massachusetts. After moving to New York to pursue her career with a major communications co. she found her niche working for a major airlines.

Over a period of years as a Reservation Sales Agent, VJ Starr assisted many, many customers with thousands of questions and concerns regarding their travel plans. VJ reveals the comical, uncommon and sometimes sad things peoples say when speaking with Customer Service Representatives. As you journey through the following pages you will find yourself laughing, scratching your head and vowing to revise your approach to making calls to any Customer Service Facility.

“You Said What???” affirms the belief that laughter is the best medicine. This insiders view of travel that broadens our understanding of the world around us, reveals that it can also keep us filled with peace, compassion and hopefully goodness.